Returns & Exchanges

We want you to be happy! If for whatever reason you aren't satisfied with your purchase, you can return the item(s) if the below Return Conditions are met:

  • returns must be shipped to Onolua within 20 days of delivery date
  • the item must be unworn, unaltered and unwashed (please do not wear perfume or deodorant when you try on your item, as soiled garments will not be eligible for return)
  • the item must be accompanied by its original tags and in original undamaged packaging
  • the item must be returned with the original hygienic protective strip still intact

Return process:

To return your purchase, please contact to request a return. 

Refund steps:

  • Once we receive your return, it will be inspected to ensure eligibility.
  • You will receive an email confirming if your return has been approved or not.
  • Upon approval, your refund will be processed.
  • Refunds will be applied to your original form of payment.
  • Please note shipping charges for returns to Onolua are the responsibility of the customer.
  • Shipping fees and handling charges of the original purchase are not refundable.
  • Onolua is not responsible for lost or damaged packages in transit.
  • Any returned items that do not comply with the Return Conditions, may be denied at the discretion of Onolua.

International orders:

Items purchased internationally (outside of Canada & the United States) are the responsibility of the customer to return. Please mark “RETURNED GOODS” with no monetary value on your package. 


Exchanges are not available at this time. You will need to return the item(s) you wish to exchange and place a new order.